Refund policy

We want you to love what arrives. If it doesn't, here is exactly how it works.

Damaged, defective or wrong item

Message us on WhatsApp (+92 370 5594978) within 7 days of delivery with your order number and a photo. We will send a replacement or arrange an exchange at no cost to you. If a replacement is not available, we refund the full amount you paid.

Changed your mind

Unworn items in their original pouch can be exchanged for another piece within 7 days of delivery. Return delivery is paid by the customer; the exchange piece ships free. For hygiene reasons we cannot accept worn jewellery for exchange.

Cash on Delivery orders

Please check the parcel is intact before paying the rider. Refused or unclaimed COD parcels are returned to us; repeated refusals may mean we ask for advance payment on future orders.